how to answer a phone call professionally

That is just plain poor etiquette. After you promptly answer your phone there are two possible routes to go that depend on the scenario youre in.

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Greet with formal language.

. Enunciate clearly keep your voice volume moderate and speak slowly and clearly when. Get familiar with your phone and learn how to transfer calls. Now that youve read all the basics of how to answer a phone call professionally its time to make sure you can actually.

Out of respect for the callers time try answering any call by the third ring or send it to. Thanks for calling I have another phone call so I will need to let you go. How to Answer a Phone Call Professionally the Answer.

Answer with Your Name or Business Name. Answer at the Second Ring. No phone call is worth it when you can return it once youre finished and present a more professional image.

Develop a professional script for the receptionist to use when answering the business phone call. Thank you for calling. Brief descriptive and informative greetings that let the caller know theyre in the right place for their enquiry are best.

When answering a professional call DO NOT say Hello or Hi. Your phone greeting represents your company. The average ring takes 6 seconds.

Limit your use of terms like um uh and like. Instead always respond professionally. If you let the phone ring 5 times that is equal to 30 seconds.

By clearly telling the caller your name and business it can help to clarify that they have called the right number. Never blind transfer a caller to an individuals extension or voicemail box. We should always standardize the way our answers on the telephone we can say.

I will make sure to give him the message. Promptly answer calls. Picking up to quickly can also catch people off guard.

Picking too quickly may take the client by surprise or. Follow these 8 rules for good phone etiquette on the job. Answer by the third ring.

Make sure that you. Here are 10 steps you can take to practice answering the phone professionally. For example you may wish them a fantastic day.

Do not delay in picking it also. When you answer the phone make a point of speaking with a friendly tone of voice regardless of how you feel that day some say that smiling as you talk can make you sound more. Do not pick the call too quickly.

Thanks for calling and have a great day. Identify yourself as well as the other person. Try to refrain from using slang.

Whoever is answering the phone should always make sure that the. In business settings it is more professional to begin with a greeting. Pick at the second ring.

Its courteous to pick up the phone promptly to avoid making callers wait. If this is a call. No one should ever have to ask if theyve reached such and such a business.

Use a standard phone call script or greeting. Before hanging up with the caller we encourage you to end the call on a positive note. It should be professional.

Do not answer the phone while eating or drinking. Answer within three rings. End the call on a positive note.

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